Question: How Do I Report A Fault On A Phone Line?

Why is phone line not working?

Make sure that the phone cord is plugged into the correct port on your phone or device.

Unplug the phone or device from the wall jack.

If the dial tone returns it means your phone or device is damaged or defective.

If these steps don’t solve the problem, you may need to replace your phone cord..

Why can’t I call landline from my mobile?

Perhaps you forgot to type the area code before the number. If the landline is (01984) 123456, you would only dial 123456 if you are phoning from a Landline in the same area (01984). If you are using a Mobile phone you need to enter the area code first as your Mobile is not using the local area STD code.

How do I report a phone out of order?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.

Can I report a BT fault online?

We always recommend you carry out a line test and report the fault online at www.bt.com/faults because you can report, track and check your faults online without having to phone us. But If you”re unable to do this for some reason, please contact us.

How do I report a fault on a Virgin phone line?

You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111 * from any phone.

Is Virgin having problems in my area?

Virgin Media has a dedicated web page where you can find out if there are any problems in your area. Click here to visit the My Virgin service update website. To find out if there are problems in your area, enter your postcode.

What would cause phone not to have dial tone?

One incident that can cause a phone to not have a dial tone is power. Make sure your phone is plugged into a wall. Another cause could be if there was a storm in the area, there could have been an outage. Check with your local telephone company.

What time does Virgin Media customer service close?

Just call Customer Care between 8am and 10pm, seven days a week.

How can I test my phone?

Built-in diagnostics tools Type in the codes below, and the menus should automatically open. Here are the two main codes usable on most Android devices: *#0*# hidden diagnostics menu: Some Android phones come with a full diagnostics menu. You’ll be able to run a check-up for at least some of the phone’s hardware.

How do I check if there is a fault on my telephone line?

Plug a working phone (not cordless) into the main phone socket (this is usually where the phone line enters your premises). See if you can make calls from it. If you can make calls, the fault is likely to be with one of your pieces of equipment. Plug in your pieces of equipment one by one.

How do I troubleshoot a landline phone problem?

Home phone troubleshooting checklistLocate the Telephone Network Interface which is usually located on the back or on the side of the house.Use a screwdriver to open the box. … Unplug the short telephone cord and plug in your corded phone and determine if the problem still exists. … Unplug the corded phone and replace the short telephone cord.

How do you fix a crackling phone line?

Static or crackling noise on your phone lineTry plugging the phone into a different jack. ( … Try a different phone cable or curly cord. … If the phone is connected to a splitter or filter, remove the splitter and connect the phone directly into the phone jack or try using a different filter.More items…•

Does Virgin Media have a live chat?

If you’ve got a quick question, you can use our messenger service. Rather than live chat, it works like a text message conversation. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone.

How can I test a phone line without a phone?

A multimeter is used to test a phone line without a phone. If multimeter functions properly then the reading will appear on its digital screen and this will emit a beeping sound. Continue the test to all the phone lines.

What does check phone line mean?

Usually this message means that the phone terminal is offline or needs to be reset. If you still see this message, you can reset the terminal using the steps on How to fix no dial tone on all phones issue.