Question: Why Is DPD Holding My Parcel?

What happens if you miss your DPD delivery?

If you’re not at home to collect a DPD delivery DPD will leave a card, telling you they tried to deliver.

Please call the number on the card to arrange a convenient time for your order to be delivered.

If you don’t call DPD, they’ll try to deliver your order on the next working day..

How long will DPD hold a parcel?

8 calendar daysHow long is my parcel kept at a DPD ParcelShop? From the moment your parcel arrived, we will keep it for 8 calendar days.

How do I contact DPD about a parcel?

Simply fill out the relevant online contact form and you will receive an answer from us as soon as possible. Furthermore you can contact us quickly and conveniently via our central, country-wide service number 01805 373 200* (weekdays from 8.00 to 18.00 hrs and Saturdays from 8.00 to 13.00 hrs).

What do I do if I lost my DPD parcel?

If you think your parcel is lost, you should:Inform the courier company or the company you booked the courier service from.Give all the details about your parcel, such as your tracking number, colour and shape of the box, content and other relevant information.More items…•

Can I track a parcel with my address?

Can I track a parcel by address? No, you need a tracking or reference number to track an item sent via Royal Mail or Parcelforce Worldwide. … If you have the tracking number from the sender it’s possible in some cases to use it in the Royal Mail Track & Trace tool.

Why is my parcel being held?

‘Held at Customs’ means the package you are sending to the destination country is held by the officials of the importer country’s customs office. These government bodies hold the packages until they ensure that only permissible items cross their border and the taxes (Duties & Excise) are paid for the import.

How do I know when my DPD will deliver?

Yes. DPD will send you a text message or email to confirm the hour time slot in which your order will be delivered.

Can I pick my parcel up from DPD Depot?

No problem, there are plenty of options for you to choose from. You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or come to the depot to pick it up.

How long does it take to get a package from China?

It is safe and can be tracked if registered. It takes 5 – 10 days to reach other Asian countries, 7 – 15 days to America and Europe, and 7 – 30 days to other countries. Air mail takes about 15 working days, SAL mail takes about 30 days, and surface mail takes one to two months.

Why was my parcel refused DPD?

It simply means that the consignee refused to receive the shipment. If the receiver was not informed about the delivery and he did not expect any deliveries, he/she is not the person who was supposed to receive it. … In most of the cases, parcels refused by the consignee will be returned to the sender.

Where do undelivered DPD parcels go?

We can leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop or change the delivery date provided the sender has not instructed us to get a signature. Enter your reference number and postcode on this page to see your options.

Can DPD return to sender?

Return to sender. Returning a parcel via DPD is very easy. You can use an online ‘Return my parcel’ returns portal , create a returns label for your customer or have the parcel collected. You can, of course, use our extensive European Pickup parcelshop network. The choice is yours!

Will I get a refund if I refuse a package?

NEVER EVER have them simply refuse the package with your OK. When a package is refused the USPS does NOT have to track the item back. If the item is “lost” or not delivered to you (as in they may keep it or a USPS error could occur), then you could be responsible and out the item plus having to refund.

Where is my DPD parcel now?

You can quickly track your parcel in future by clicking the ‘Track Your Parcel’ button in the top right of our website header, and entering your DPD reference number. If your parcel tracking hasn’t updated in the last two or three days, you can find out what you can do next by clicking here.

Do DPD give you a time slot?

DPD has become the first parcel carrier to provide customers with a one hour window for their home deliveries. Shoppers who buy from retailers shipping with DPD can receive a free SMS or email giving them a precise one hour window in which the driver will arrive.

How do I know if customs opened my package?

No, they don’t immediately open your package without any reason. Your package wi definitely go through a scanner machine (x-ray) and screen your items. They will only instantly check what’s inside of your package if: Your package has been damaged when it reached the Customs office or desk.

How long will my parcel be held in customs UK?

Customs clearance normally takes a matter of minutes or hours but it can take days or even weeks if there’s something wrong or your goods need to be inspected.