Quick Answer: What Time Does Centrelink Stop Taking Calls?

Self service line Call 136 240 to: check payment information, such as past and future payments.

update your family income estimate.

complete your Rent Assistance review..

It’s important to note that Centrelink never asks for personal information over the phone and will never leave a threatening message (ie if you do not call back, we will cut your pension or something similar).

He said if customers missed a call or if it disconnects, they should call the JobSeeker phone line on 132 850.

Centrelink Regular Business Hours Weekdays: The customer service department is open Monday – Friday: 8:30 am – 4:30 pm. The business center is open Monday – Friday: 8:30 am – 4:30 pm. Weekends: The customer service department is on Saturday – Sunday: Closed.

Can operators hear you on hold?

The answer is, generally no, but there are Exceptions. The agent that puts you on hold will hear nothing while you’re on hold. The exception to this is if they actually only muted their mic, making you think you’re on hold. Some configurations of recording software will record you even while on hold or in an IVR queue.

What is the longest time someone has been on the phone?

Chatterbox Tony Wright today broke the world record for the longest phone call – and he was still talking. The Cornishman talked on his internet phone for 40 hours – and was still going strong. The previous record for the world’s longest phone call stood at 39 hours, 18 minutes and 24 seconds.

You receive a call from someone claiming to be from the Department of Human Resources or Centrelink. The caller tells you that you are entitled to more money but you must provide some personal details to prove your identity.

Centrelink on Twitter: “@genzy8 You can request a call back thru ‘Message Us’ on this page: bit.ly/m2BWoQ Family Assistance call centre is also open til 8pm.”

8 am to 8 pmWe’re available: 8 am to 8 pm local time. Monday to Friday.

How do you skip on hold?

Here are nine tips for staying sane while getting the help you need — quickly:Use phone tree finesse. … Reach a real person with GetHuman. … Let LucyPhone place your call. … Get customer service to call you. … Let GripeO manage your complaint. … Use live chat. … Vote with your feet. … Take your problem public on social media.More items…•

Call costs from your home phone from anywhere in Australia to a: 13 number may vary depending on the call plan you have chosen from your telephone service provider. 1800 number (Freecall™) are free.

How long is too long on hold?

According to research from Velaro, all it takes is waiting on hold for one minute and almost 60% of customers will hang up. In a survey of “more than 2,500 consumers, nearly 60% of respondents believe that one minute is too long to be on hold,” PRWeb reports.

And if you do persist with trying to phone Centrelink – an insider tells us that the best times to call are either:at 8am – the moment their lines open!or around 3pm, as this is when loads of parents are out on the school run.

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The time it takes us to assess your claim doesn’t affect your waiting period. You can expect to hear from us within 21 days of submitting your claim. It’s best to submit your claim as soon as possible after your circumstances change.